Refund policy

Beaulux Return and Refund Policy

Last updated: 05/10/2026

This Return and Refund Policy applies to all purchases made through the Beaulux website (the "Site") and forms part of our Terms and Conditions. It is designed to comply with the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

1. Your Right to Cancel (7-Day Cooling-Off Period)

Because you are buying from us online, section 44 of the ECT Act gives you the right to cancel your order for any reason, without penalty, within 7 (seven) calendar days of receiving your goods.

To exercise this right, you must:

  • Notify us in writing at info@beaulux.co.za within the 7-day period, stating your order number and intention to cancel; and
  • Return the item(s) to us within [7–10] days of notifying us.

Conditions:

  • For hygiene and safety reasons, we cannot accept the return of any item where a hygiene seal has been broken or the product shows signs of having been used or been in contact with skin, unless the item is defective (see Section 3).
  • You are responsible for the cost of returning the goods to us, as permitted under the ECT Act.
  • We may deduct a reasonable amount from your refund if the goods show signs of use beyond what is reasonably necessary to inspect them.

2. Refunds — Method, Amount, and Timing

  • Method: Approved refunds are paid back via the original payment method used at checkout (card, EFT, or payment gateway such as [PayFast/Yoco/etc.]), unless we agree in writing to another method (e.g. store credit).
  • What's refunded: The purchase price of the item(s). Original outbound delivery fees are refunded only where the return is due to our error or a defect (see Section 3); they are not refunded for cooling-off or change-of-mind returns.
  • Timing: Once we've received and inspected the returned item, we process the refund within [5] business days. Please note your bank or payment provider may take a further [3–10] business days to reflect the funds in your account — this part is outside our control.
  • Partial refunds: We may issue a partial refund where an item is returned incomplete, without original accessories or packaging, or with signs of use beyond reasonable inspection.
  • Currency: Refunds are issued in the same currency as the original payment.

3. Defective, Unsafe, or Faulty Goods (CPA Section 56)

If a product you purchased from us is defective, unsafe, or does not perform as advertised, the implied warranty of quality under section 56 of the CPA applies for 6 (six) months from delivery.

If a defect is confirmed within this period, you may choose, at your option:

  1. Repair;
  2. Replacement; or
  3. Full refund.
  • We cover reasonable return shipping costs for confirmed defects — contact us before sending anything back so we can arrange this.
  • We may require photo/video evidence or inspect the item before authorising a repair, replacement, or refund.
  • This warranty does not cover damage from misuse, unauthorised modification, normal wear and tear, or failure to follow the product's included instructions.

4. Goods Not Available for Inspection Before Purchase (CPA Section 20)

Where you couldn't inspect the actual item before buying (standard online), and it is unsuitable for a purpose you specified in advance, or differs materially from what was advertised, you may return it within a reasonable time for a repair, replacement, or refund, provided it's returned in the condition received.

5. Change of Mind (Beyond the 7-Day Window)

Outside the statutory cooling-off period, change-of-mind returns are offered at Beaulux's discretion, not as a legal requirement:

  • Must be requested within [14] days of delivery.
  • Item must be unused, unopened, hygiene seals intact, in resaleable condition.
  • A [25]% restocking fee may apply; customer covers return shipping.
  • We may offer store credit or exchange instead of a cash refund, at our discretion.

6. Exchanges

Where you'd prefer an exchange (e.g. different size, colour, or variant) rather than a refund:

  • The same 7-day cooling-off conditions in Section 1 apply.
  • If the exchange item is of equal value, no further payment is needed; if it's of higher value, you pay the difference; if lower value, we refund the difference per Section 2.
  • Exchange shipping costs are for your account unless the original item was defective.

7. What Is Excluded From Return or Refund

Except where the item is defective under Section 3:

  • Products where a hygiene seal has been broken or the product shows signs of use.
  • Products damaged by misuse, tampering, or unauthorised repairs.
  • Gift cards or promotional/free items.
  • Items marked as final sale or clearance at time of purchase.

8. How to Request a Return or Refund

  1. Email info@beaulux.co.za with your order number, reason, and (where relevant) photos/video of the fault.
  2. We'll respond within [5] business days with instructions and, for defective items, a prepaid shipping arrangement.
  3. Do not send items back without our confirmation first.
  4. Once received and inspected, refunds are processed per Section 2.

9. Proof of Purchase

A valid proof of purchase (order confirmation email, invoice, or order number) is required for all returns and refunds.

10. Contact Us

Beaulux Email: info@beaulux.co.za [+27 67 561 9487]

This policy is provided as general guidance based on the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 and does not constitute legal advice. The 7-day cooling-off right and 6-month implied warranty are statutory minimums that cannot be excluded or reduced — the discretionary sections above (change-of-mind window, restocking fee, refund timing) only apply outside those statutory protections. Have a South African attorney review this before publishing, especially once you've filled in the placeholders.