Shipping policy

Beaulux Shipping Policy

Last updated: 05/10/2026

This Shipping Policy forms part of Beaulux's Terms & Conditions of Sale and applies to all orders placed through www.beaulux.co.za ("the Site"). By placing an order, you agree to the terms set out below. This policy is written to align with South African law, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

1. Delivery Area

We currently deliver within the borders of South Africa only, to physical residential and business addresses. We do not deliver to PO Boxes, Poste Restante addresses, or international addresses at this time.

2. Courier Partner

All orders are shipped via Aramex, using their Store-to-Door service. Beaulux does not offer self-collection or alternative couriers unless expressly agreed to in writing.

By choosing to shop with us, you accept that Aramex's own terms and conditions of carriage apply to the physical transport of your parcel, in addition to this policy.

3. Order Processing Time

  • Beaulux sources products on demand after your order is placed. Once your payment has been received and cleared, we order the item from our supplier, which typically takes 3–8 business days to reach us. On arrival, we inspect and pack your order and hand it to Aramex within 1–2 business days. Orders are therefore dispatched approximately 4–10 business days after payment (excluding weekends and South African public holidays).
  • Orders placed after 12:00 on a business day, or over a weekend/public holiday, will begin processing on the next business day.
  • During high-volume periods (e.g. Black Friday, month-end, festive season), sourcing and processing may take longer. We will notify you of any significant delay to the order.

4. Estimated Delivery Times

Your total estimated delivery time, from the date of payment, is:

  • Major metros (Johannesburg, Pretoria, Cape Town, Durban): 5–13 business days
  • Regional/outlying areas: 6–15 business days
  • Remote or rural areas: up to 17 business days

This is made up of our sourcing and processing time (clause 3) plus Aramex delivery once your order is dispatched, which is estimated at:

  • Major metros: 1–3 business days
  • Regional/outlying areas: 2–5 business days
  • Remote or rural areas: up to 7 business days

These timeframes are estimates and are not guaranteed. Beaulux is not liable for delays caused by circumstances outside our reasonable control, including but not limited to supplier or courier operational delays, adverse weather, strikes, load-shedding, incorrect address information supplied by the customer, or force majeure events. Where a delay becomes unreasonable, you retain your rights under the CPA (see clause 10 below).

5. Stock Availability

As products are sourced on demand, an item may occasionally become unavailable after your order is placed. If this happens, we will notify you within 3 business days and offer you a full refund or a suitable alternative of your choice.

6. Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address and/or order value, and are displayed before payment is finalised.
  • Orders over R1000 qualify for free shipping.
  • Shipping fees are non-refundable once an order has been dispatched, except where required by law (for example, where goods are found to be defective, or where we are at fault for non-delivery).

7. Tracking

You will receive an order confirmation email with your estimated delivery window when you pay. Once your order has been handed to Aramex, we will send you a shipment confirmation email/SMS with a tracking number. You are responsible for monitoring tracking updates and for being available (or arranging an alternative recipient) at the delivery address provided.

8. Address Accuracy & Failed Deliveries

  • You are responsible for providing a complete and accurate delivery address, including any access codes, unit numbers, and a working contact number. Beaulux is not responsible for delayed or failed delivery resulting from incomplete, incorrect, or outdated address information supplied by you.
  • Aramex will generally make a limited number of delivery attempts. If delivery fails because no one is available to receive the parcel, or the address/contact details provided are incorrect, the parcel may be returned to Beaulux, and a re-delivery fee may be charged before we dispatch it again.
  • If a parcel is returned to us as unclaimed or undeliverable through no fault of Beaulux, we will contact you to arrange re-delivery (at your cost) or a refund of the goods (less the original outbound shipping cost and any return-to-sender fee charged by Aramex).

9. Risk and Ownership

  • Risk in the goods (i.e. responsibility for loss or damage) passes to you only once the order has been successfully delivered to the address provided, in accordance with your rights under the CPA and ECT Act.
  • This means that if a parcel is lost or damaged in transit before it reaches you, this is Beaulux's responsibility to resolve — we will, at our discretion, arrange a replacement or a full refund once the matter has been confirmed with Aramex.
  • Ownership of the goods passes to you once payment has been received in full and the goods have been delivered.
  • On delivery, you have the right under the CPA to inspect goods that you have not had the opportunity to examine before delivery. Please check your parcel on receipt and report any visible damage or tampering to us within 48 hours so we can lodge a claim with Aramex timeously.

10. Late, Lost, or Non-Delivered Orders

In line with the CPA:

  • If your order does not arrive within a reasonable time of the estimated delivery window, please contact us at info@beaulux.co.za or +27 67 561 9487 with your order number.
  • If we confirm that Aramex has lost the parcel, or delivery has failed for reasons not caused by you, you may choose between a replacement or a full refund, including any shipping fee originally paid.
  • We are not able to process a lost-parcel claim until Aramex's investigation window has lapsed (typically 5–10 business days from the last tracking update). We will keep you informed throughout.

11. Multiple Items / Partial Shipments

Where an order contains multiple items, we may ship them together or in separate parcels at our discretion, as items may reach us at different times. You will not be charged additional shipping fees for a split shipment unless you specifically requested it.

12. Order Changes and Cancellations

Please contact us as soon as possible after ordering if you need to change your delivery address or cancel your order, and we will do our best to assist. Once we have placed your order with our supplier or handed it to Aramex, we may be unable to change the delivery address or cancel the shipment. Nothing in this clause limits your cooling-off and other rights under the ECT Act and CPA, which are set out in our Returns & Refunds Policy.

13. Returns Linked to Delivery

This policy deals only with shipping. For information on returning goods (including your 7-day cooling-off right under the ECT Act for online purchases, and your rights regarding defective goods under the CPA), please see our separate Returns & Refunds Policy.

14. Limitation of Liability

To the maximum extent permitted by South African law, Beaulux's liability in connection with delivery is limited to the resolutions set out in this policy (replacement, redelivery, or refund). Nothing in this policy limits or excludes any right that cannot lawfully be excluded under the CPA, the ECT Act, or any other applicable law.

15. Contact Us

For any shipping-related query, please contact:

Beaulux
Email: info@beaulux.co.za
WhatsApp/Phone: +27 67 561 9487
Business hours: 09H00 (9AM) - 17H00 (5PM)

This policy is provided as a general template based on the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. It is not a substitute for legal advice. Beaulux should have this document reviewed by a South African attorney before publishing it, to confirm it fits the business's specific terms of sale, refund process, and Shopify checkout configuration.