Terms of service

BEAULUX — TERMS OF SERVICE

Last Updated: 05/10/2026

These Terms of Service ("Terms") govern the use of the website www.beaulux.co.za (the "Site") and the purchase of products from Beaulux, with its principal place of business in South-Africa.

By accessing the Site, placing an order, or otherwise using our services, you ("you," "the Customer," or "the User") agree to be bound by these Terms, our Privacy Policy, and our Returns & Refunds Policy. If you do not agree, you must not use the Site or purchase our products.

These Terms are governed by the laws of the Republic of South Africa, including but not limited to:

  • The Consumer Protection Act 68 of 2008 ("CPA")
  • The Electronic Communications and Transactions Act 25 of 2002 ("ECTA")
  • The Protection of Personal Information Act 4 of 2013 ("POPIA")
  • The Consumer Protection Act Regulations, 2011

Nothing in these Terms is intended to limit any right you have under the CPA that cannot lawfully be limited or excluded. Where a clause below conflicts with a non-excludable right under the CPA, the CPA provision prevails to that extent only, and the rest of these Terms remain in force.

1. DEFINITIONS

1.1 "Products" means any beauty tools, devices, accessories, or related goods sold by Beaulux, including electrical/rechargeable beauty devices such as heated lash curlers.

1.2 "Order" means a request to purchase Products submitted via the Site.

1.3 "Consumer" has the meaning given to it in the CPA (generally, a natural person purchasing Products for personal, domestic, or household use).

1.4 "Business Day" means any day other than a Saturday, Sunday, or South African public holiday.

2. NATURE OF OUR PRODUCTS & INTENDED USE

2.1 Beaulux sells beauty and personal care devices, which may include battery-operated, rechargeable, or heat-generating tools (e.g. heated eyelash curlers). These are cosmetic beauty tools only and are:

(a) not medical devices, and are not intended to diagnose, treat, cure, or prevent any medical condition, skin condition, or disease;

(b) not intended for use by children unless expressly stated otherwise, and must be kept out of reach of children;

(c) intended for external cosmetic use only, strictly in accordance with the instructions, warnings, and safety guidance provided with the Product.

2.2 Heat and electrical safety. Where a Product generates heat or uses a rechargeable battery, you acknowledge and accept that:

(a) improper use, overheating, prolonged contact with skin or eyes, use on broken/irritated skin, use by individuals with known allergies or sensitivities, or failure to follow the supplied instructions may result in burns, skin irritation, allergic reaction, or injury;

(b) you are responsible for performing a patch test where recommended, for reading all safety instructions before use, and for discontinuing use immediately if irritation, discomfort, or an adverse reaction occurs;

(c) you should consult a medical professional before use if you have a skin condition, are pregnant, have a pacemaker or other medical implant, or have any condition that may be affected by heat, vibration, or cosmetic tools generally;

(d) Beaulux is not liable for injury, damage, or loss arising from use of a Product contrary to the supplied instructions and warnings, from misuse, from unauthorised modification, or from use of the Product beyond its intended cosmetic purpose.

2.3 Nothing in clause 2.2 excludes Beaulux's liability under section 61 of the CPA for harm caused by unsafe, defective, or hazardous Products, or Products that fail to carry adequate instructions/warnings, where such liability cannot lawfully be excluded.

3. ORDERS, PRICING & PAYMENT

3.1 All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable, unless stated otherwise.

3.2 We reserve the right to correct pricing or listing errors at any time before an Order is dispatched. If a Product was listed at an incorrect price due to a typographical or system error, we will notify you and give you the option to purchase at the correct price or cancel your Order for a full refund.

3.3 Placing an Order constitutes an offer to purchase. A contract is only formed once we confirm acceptance of your Order (e.g. via order confirmation email) or dispatch the Product, whichever occurs first. We may decline or cancel any Order at our discretion, including for suspected fraud, pricing errors, or stock unavailability, in which case any payment made will be refunded.

3.4 Payment must be made in full via the payment methods made available on the Site (which may include card payments, EFT, or third-party payment processors). We do not store your full card details; payments are processed by our third-party payment gateway providers in accordance with their own terms and security standards.

4. DELIVERY

4.1 We will make reasonable efforts to dispatch and deliver Products within the timeframes stated on the Site, which are estimates only and not guaranteed delivery dates, unless expressly stated as guaranteed.

4.2 Risk in the Products passes to you on delivery to the address provided. Ownership passes only once payment has been received in full.

4.3 You are responsible for providing a correct and complete delivery address. We are not liable for delays or non-delivery caused by incorrect address information supplied by you, or by circumstances beyond our reasonable control (see Clause 10 — Force Majeure).

4.4 Where delivery is delayed beyond a reasonable period through no fault of your own, you may cancel the Order and receive a full refund in accordance with the CPA.

5. RETURNS, REFUNDS & THE CPA "COOLING-OFF" RIGHT

5.1 Cooling-off period (distance/electronic transactions). In terms of Section 44 of the ECTA, where you purchased a Product via the Site (a transaction concluded without any face-to-face contact), you have the right to cancel the transaction within 7 (seven) calendar days of receiving the Product, without reason and without penalty, save that you will bear the direct cost of returning the Product unless the Product was defective or not as advertised.

5.2 This cooling-off right does not apply to:

(a) Products that have been used, unsealed, or where hygiene seals have been broken (particularly relevant to beauty/cosmetic tools with skin contact), where such use compromises resale due to health/hygiene reasons;

(b) Products made or personalised to your specification;

(c) Any other category excluded under Section 42(2) of the ECTA.

5.3 Defective, unsafe, or not-as-described goods. Under Sections 55 and 56 of the CPA, you are entitled to return Products that are defective, unsafe, or do not match their description or intended purpose, within 6 (six) months of delivery, for your choice of a repair, replacement, or refund, at our discretion, unless impractical for us to remedy in that way.

5.4 Returns process. To initiate a return, contact us at info@beaulux.co.za within the applicable period, quoting your order number. We may require photographic evidence of a defect and/or return of the Product for inspection before a refund or replacement is processed. Approved refunds will be paid back via the original payment method within 5 Business Days.

5.5 We do not accept returns based on change of mind outside the cooling-off period described in Clause 5.1, except where required by law, or at our sole discretion as a goodwill gesture.

5.6 Products damaged through misuse, negligence, unauthorised modification, normal wear and tear, or failure to follow instructions are not eligible for a return, refund, or replacement, except where the CPA provides otherwise.

6. WARRANTY

6.1 In line with Section 56 of the CPA, all Products carry an implied warranty that they are reasonably suitable for the purpose for which they are generally intended, are of good quality, and are free of defects, for 6 (six) months from the date of delivery.

6.2 This implied warranty is in addition to, and does not replace, any manufacturer's warranty that may accompany a Product.

6.3 This warranty does not cover damage caused by: misuse, accident, unauthorised repair or modification, normal wear and tear, failure to follow supplied instructions, use with incompatible chargers/accessories, or exposure to moisture/conditions outside the Product's stated specifications.

7. LIMITATION OF LIABILITY

7.1 To the maximum extent permitted by law, and subject to any rights that cannot be excluded under the CPA (including Section 61 strict liability for harm caused by unsafe or defective goods), Beaulux's total liability to you arising out of or in connection with any Order or use of the Site or Products is limited to the purchase price of the relevant Product.

7.2 To the maximum extent permitted by law, Beaulux shall not be liable for any indirect, special, incidental, or consequential loss or damage (including loss of income, loss of opportunity, or loss of data), whether arising in contract, delict (tort), or otherwise, arising from:

(a) use or misuse of any Product contrary to its instructions;

(b) any delay, interruption, or unavailability of the Site;

(c) any content, statements, or third-party links appearing on the Site;

(d) any unauthorised access to, or alteration of, your data, save where such loss arises from our own negligence in safeguarding your information under POPIA.

7.3 Nothing in these Terms excludes or limits liability for:

(a) death or personal injury caused by our gross negligence;

(b) fraud or fraudulent misrepresentation by us; or

(c) any liability which cannot lawfully be excluded or limited under South African law, including under Section 61 of the CPA.

8. INTELLECTUAL PROPERTY

8.1 All content on the Site, including the Beaulux name, logo, branding, product photography, descriptions, graphics, and Site design, is the property of Beaulux or its licensors and is protected under South African copyright and trademark law.

8.2 You may not reproduce, distribute, modify, or exploit any content from the Site for commercial purposes without our prior written consent.

9. USER CONDUCT

9.1 You agree not to use the Site to:

(a) submit false, fraudulent, or misleading Orders;

(b) attempt to gain unauthorised access to our systems or other users' data;

(c) upload or transmit any unlawful, defamatory, or harmful content; or

(d) infringe the intellectual property or other rights of Beaulux or any third party.

9.2 We reserve the right to refuse service, cancel Orders, or restrict access to the Site for any user who breaches these Terms.

10. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, load-shedding, courier/postal disruptions, strikes, civil unrest, or acts of government.

11. PRIVACY & POPIA COMPLIANCE

11.1 We process your personal information in accordance with POPIA and our separate Privacy Policy, available at https://beaulux.co.za/policies/privacy-policy.

11.2 By using the Site, you consent to the collection and processing of your personal information for purposes of processing Orders, delivery, marketing (where you have opted in), and legal compliance, as further described in our Privacy Policy.

12. DISPUTE RESOLUTION

12.1 If you have a complaint, please contact us first at info@beaulux.co.za so we can attempt to resolve the matter directly.

12.2 If unresolved, you may refer the dispute to the National Consumer Commission, or to an accredited consumer protection group / ombud scheme, or to the applicable industry ombud, before pursuing court action, in accordance with the CPA.

12.3 These Terms are governed by the laws of the Republic of South Africa. You and Beaulux submit to the non-exclusive jurisdiction of the South African courts, specifically the Magistrate's Court having jurisdiction, where applicable, or the applicable High Court of South Africa.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be posted on the Site with a revised "Last Updated" date. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. Changes will not apply retroactively to Orders placed before the update.

14. GENERAL

14.1 Severability. If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in full force and effect.

14.2 Entire agreement. These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Beaulux regarding use of the Site and purchase of Products.

14.3 No waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other.

14.4 Contact us. For any questions about these Terms, contact us at: info@beaulux.co.za or +27 67 561 9487.

This document is a general template drafted to align with South African consumer protection legislation and is intended as a starting point for your Beaulux store policies. It is not a substitute for advice from a South African attorney, and you should have it reviewed by one before relying on it for legal protection — particularly to confirm your business registration details, product-specific safety claims, and any industry-specific regulations that may apply to electrical/cosmetic devices.